Terms and Conditions

General Condition of Sales: Sofaïa Key Sàrl

Article 1. Scope

These General terms and Conditions of Sale (hereafter « GCS») shall apply to all contractual relationships between the end customer (hereafter: « Customer ») and Sofaïa Key Sàrl, Grand’ Rue 26, 1268 Begnins, Switzerland (hereafter « Sofaïa Key Sàrl »), within the framework of online goods, products and services offered by Sofaïa Key Sàrl. 

The present GCS are concluded between:

  • Sofaïa Key Sàrl, owner of the www.sofaiakey.com domain, (CHE-313.102.806) with its headquarters in the Canton of Vaud, Switzerland, Grand Rue 26, 1268 Begnins, hereafter named “Sofaïa Key Sàrl”
  • And all physical or moral entities, hereinafter named the “Customer ”, who purchase products or services on www.thesofaiakey.com.


The following definitions apply to the general conditions of sale as:

  • “Website”:  defines the website accessible through www.thesofaiakey.com
  • “Customer”: defines the consumer who places a purchasing order on www.thesofaiakey.com by email or telephone call.
  • “Order”:  indicates the sales agreement reached between the Customer and Sofaïa Key Sàrl, owner of www.thesofaiakey.com  website.
  • “Recipient”: indicates the entity defined by Customer who will receive the goods.

Accessibility to the General Conditions of Sale:

All internet users must read the conditions on www.thesofaiakey.com website by clicking on the link provided at the end of its page.  These conditions are applicable during the online transactions and may be subject to modifications.  

Legal capacity of the “Customer”:

Is considered a Customer according to the GCS any moral or physical person, aged at least 18 or having the habilitated authorization, at the date of the validation of the order.  By paying a purchase order, the Customer admits having full judicial legitimacy to commit to the general conditions of sale.  

Duration:The present conditions apply during the length of online offered products or goods by “Sofaïa Key Sàrl”.   By using the website www.thesofaiakey.com (« the Site »), the Customer agrees to be bound by these terms and conditions as well as the general terms and the Privacy Policy.

Article 2. Applicability

The Customer acknowledges having read the General conditions of sale and accepts all of them in full, as an integral part of the Agreement with Sofaïa Key Sàrl, without reservations, modifications or limitations.
These General conditions of sale are subject to change at the sole discretion of Sofaïa Key Sàrl and shall be replaced by new GCS, which will be published on www.thesofaiakey.com website.  Any order placed after the publication by Sofaïa Key Sàrl of the new version general terms of sale implies the acceptance of those.  The GCS must be accepted during the ordering process and shall form an integral part of the sales contract. The GCS are also available for download (PDF file) on the site www.thesofaiakey.com.

Article 3. Price and payment conditions

a) Orders with a delivery address in Switzerland are in Swiss Francs (CHF), VAT included. The prices invoiced by Sofaïa Key Sàrl shall be those in force at the time of order.

b) Orders with a delivery address outside of Switzerland are in Swiss Francs. The prices invoiced by Sofaïa Key Sàrl shall be those in force at the time of order.

Customer’s attention is expressly drawn to the detail that additional fees may apply in case of delivery outside Switzerland, including local VAT and possible customs clearance charges. Moreover, UE customers may be charged an additional commission by their bank for a non SEPA payment. All these additional fees are solely borne by the Customer.

Delivery fees:

The Customer shall pay delivery fees when applicable; those are indicated during the process order.

Article 4. Ordering items and contract conclusion

Description of goods and prices:

Sofaïa Key Sàrl offers on its website products with their detailed descriptions, allowing the Customer to know their characteristics before placing a purchase order.  The images of the goods on the website are as accurate as possible, but do not guarantee a perfect similarity with the products especially regarding their colors.  

When placing an order, the Customer undertakes to purchase the selected products in accordance with these General conditions of sale.

The sale is concluded only when the Customer has clicked on the «confirm» button in the shopping cart to approve the purchase, and after a confirmation e-mail has been sent to the Customer by Sofaïa Key Sàrl. 

A confirmation is sent by email for every order. Before having been confirmed in writing by Sofaïa Key Sàrl, the orders placed on the Internet do not constitute acceptance of an order as a sale’s agreement.   If a product is not available, the Customer will be immediately informed.

Payment for a purchase order placed on www.thesofaiakey.com is due immediately on the date of the order. Price may be settled online by using a credit card (Visa, Mastercard, Postcard and Twint) directly on www.thesofaiakey.com or by bank transfer. Online payment operations are managed directly by online payment service provider SIX Payments Services AG based in Zürich, Switzerland, by using its system Saferpay Secure Paygate (www.six-payment-services.com).

Any order is considered a firm and binding agreement, as soon as Sofaïa Key Sàrl receives the order and sends the confirmation of the purchase by email to the Customer.

Sofaïa Key Sàrl reserves the right to reject and has absolute discretion to cancel any order for cases such as of insolvency or of a pending and unsettled litigation related to previous orders.

Article 5. Delivery

All orders accepted by Sofaïa Key Sàrl are shipped to the delivery address given by the Customer. The delivery is operated by Swiss Post.

The shipping costs may vary according to the country of destination. They are indicated on the website, and if not specified, contact us on info@thesofaiakey.com to obtain an estimated shipping costs for your country.  Costs resulting from the impossibility to deliver the products to the indicated address are at the Customer’s charge.  A delay in delivery may not be the object of any claim. 

Sofaïa Key Sàrl shall endeavor to deliver the purchased products within the period indicated on the order, unless specified otherwise in writing. Sofaïa Key Sàrl shall inform the Customer of any delays in shipping, but shall not be subject to a late charge. 

  1. Cost of delivery in general, for packages under 2 kgs and subject to change:

For Switzerland:  between CHF 1.40- and CHF 10.-

For outside of Switzerland:  between CHF 12.- and CHF 37.- 

  1. Cost of delivery for The Sofaïa Spiritual Oracle Deck:

For Switzerland:  the delivery & expedition charges are:

  • CHF 1.40 for one box to CHF 10.70 up to eight boxes
  • For delivery charges for larger quantities, contact us on info@thesofaiakey.ch  

For Outside of Switzerland:

  • CHF 12.- for one box to CHF 37.- for eight boxes

NB.:  All international deliveries may be subject to local customs duties and to local VAT.

Delivery time:

3 to 5 days in Switzerland

5 to 15 days for other countries, outside of SwitzerlandAny new product or service added to the www.sofaiakey.com as part of the goods offered by Sofaïa Key Sàrl, will have their indicated prices on the online purchase order, and in the updated GCS.

Article 6. Returning goods and refunds
The purchase of products on www.sofaiakey.com is considered final and non-refundable.  In case of unforeseen irregularities, the Customer will communicate with Sofaïa Key Sàrl to submit proof of damages; the return the goods is at their charge.  Sofaïa Key Sàrl will decide of a suitable course action for both. 

Article 7. Data privacy

Protection of data: 

Sofaïa Key Sàrl recognizes the confidentiality of data communicated during the online purchase, undertakes to respect the provisions of Swiss Privacy Law and ensures that they are not exchanged or accessed by unauthorized third party. Personal data are only processed within the strict context of the contract’s fulfillment. 

Confidentiality of banking data:  

Data linked to means of payment are not communicated to Sofaïa Key Sàrl.  They are secured and crypted, transmitted to the official center of treatment of online payments. 

The Customer has the right to access, to rectify or to delete personal date concerning him/her. To exercise this right, the user will contact Sofaïa Key Sàrl directly.  And finally, the Customer allows Sofaïa Key Sàrl to use the information for the improvement of its offers and services. 

Article 8. Applicable law and jurisdiction

Applicable law:

The General Sales Conditions are governed and interpreted exclusively in accordance with Swiss law. 

Any dispute arising between the parties for any reason whatsoever relating to this contract shall be settled by the relevant courts under jurisdiction of the canton of Vaud, Switzerland, with reserve of an appeal at the Federal Court, mandatory statutory provisions of Swiss law remain reserved.

In case of a litigation, the Customer can proceed with their claims to the Customer Service at info@thesofaiakey.com or by postal mail at Sofaïa Key Sàrl, Grand Rue 26, 1268 Begnins, in order to reach a mutual and amicable agreement.  If that fails, the claim will be directed to the Swiss courts of law, the sole competent entity in the matter.  The jurisdiction is established in Lausanne, Switzerland. 

Any and all contractual agreements at the time of the purchase are submitted to Swiss law, at the exclusion of the United Nations’ Vienna Convention, for international sales contracts of goods and products.  For any contestation, contact Sofaïa Key Sàrl headquarters.  

Modifications of the General Conditions of Sales:

The seller reserves its right to modify at any time the GCS.  The version applicable is the one indicated at the time of the order and prevails as the contractual agreement between the Customer and Sofaïa Key Sàrl.

Article 9.  Duration

The present conditions apply during all the duration of the online offered products by Sofaïa Key Sàrl, owner of the website www.thesofaiakey.com.